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Privacy policy

This Privacy Policy explains when, why and how we collect and use your personal information as well as who we will share it with and how we protect it. This Policy also explains when and why we collect personal information about people who visit our website.

Who we are

Admiral Law, BDE Law, Diamond Law, Elephant Law and EUI Law are the trading names of the data controller Admiral Law Limited, a company registered in England & Wales (company no. 08023665). Admiral Law Limited is a legal practice that is authorised and regulated by the Solicitors Regulation Authority (SRA), and our registration number is 596862.

The SRA’s Code of Conduct and professional rules, that we are bound by, are available on their website:

How do we collect information about you?

We will collect information about you as a necessary part of providing our services to you. Without such information, we may be unable to act for you. We will ask for some information directly from you, and we may also monitor or record calls, emails, SMS messages or other communications in accordance with UK law. We may also collect information on you when:

  • You ask your insurer to pass your details to us;
  • You instruct us to provide you with our services;
  • You use our website or Client Extra (CLEX), our dedicated online client portal;
  • You make client enquiries;
  • You register for information or other services;
  • You respond to communications or surveys; or
  • We require additional information from you for validation purposes.

We will collect sensitive information about you when:

  • We talk to you about a personal injury claim;
  • We receive medical reports or records as part of your claim;
  • We undertake industry required searches regarding your claims history.

What type of information do we collect about you?

The personal information we collect about you may include:

  • Your name and address, date of birth and gender;
  • Your telephone numbers and email address;
  • Your IP address;
  • Information on the pages you visit on our website;
  • Lifestyle and other information;
  • Details of your claim including any losses you have incurred.

Examples of sensitive personal information we may collect include:

  • Your medical history;
  • Your previous claims history;
  • Criminal convictions, but only where relevant to either a job application or to a claim we are pursuing on your behalf.

Legitimate Interests

There are certain circumstances where we process your personal data for our legitimate business interests. We do this for commercial reasons, and to improve our service to our clients. In order for us to process your data, we will always balance our interests against your own to ensure that the processing is fair. The following processes rely on legitimate interests:

  • Call recording for training and monitoring purposes;
  • Telephony routing and voicemail recording for training and monitoring purposes;
  • Fraud detection and prevention across Admiral Group; and
  • Internally auditing our processes to maintain our high standards.

If you have any further questions, please contact the Data Protection Officer at:
Admiral Law Limited
P.O. Box 3151

Who will we share your information with?

We will share your information with anyone whose involvement is necessary to deliver our services to you. This may include the following people and organisations:

  • Our sister company, Lyons Davidson Limited, and their services company File Dynamics Limited. The services which Lyons Davidson Limited and File Dynamics Limited will provide are IT, file audits, accounting services, scanning and printing of post. In agreeing our terms and conditions you agree that it is necessary for us to share information and documents about you with Lyons Davidson Limited and File Dynamics Limited in order that they can effectively provide these services.
  • A medico-legal agency, or individual medical expert, to arrange for you to be medically examined for the purposes of proving your claim.
  • MedCo, a non-profit making organisation which helps us in sourcing medical reports in personal injury cases. MedCo have their own privacy policy, which you can find on their website.
  • Treatment or rehabilitation providers, so that they can help to ease your symptoms;
  • An advocate, to advise upon or present your case at Court;
  • Any organisation from whom you have ordered any ancillary products or services, such as a legal expenses insurance policy or a car hire company;
  • The person and/or insurer you make your claim against;
  • Your own insurer;
  • The Department for Work and Pensions who have to be notified of all personal injury claims;
  • Any organisation or person that may hold information that can prove your case and losses, such as your employer or the police (if they have prepared a police report), or witnesses;
  • The Court, if we need to issue proceedings in your case;
  • Our regulator or the Legal Ombudsman; and
  • Admiral Group, if you apply for a role in our Company.

There may be times when we have to share your information, as a legal requirement. We may not be able to tell you that we have done so, and may have to stop working on your case for a period of time without telling you why, but your information will only be shared if absolutely necessary. This could mean sharing your information with authorities such as the police, HM Revenue & Customs, Serious Fraud Office, or the National Crime Agency in relation to matters such as tax, fraud, bribery, money laundering or terrorist financing. In these circumstances you waive confidentiality and also the legal professional privilege that attaches to your communications with us.

What will we do with your information?

The information we collect may be used in a number of ways, for example to:

  • pursue your claim;
  • seek your feedback on the services we provide;
  • notify you of changes to our services; or
  • process a job application.

If you apply for a role within Admiral Law, your personal data will be processed as set out on the Admiral Jobs website.

Your personal data will be kept for as long as Admiral Law requires it in order to provide you with the agreed product(s) or service(s). It will continued to be retained after any matter has been closed or otherwise be kept in line with our legal and regulatory requirements, and for as long as you may legally bring claims against us.

Dealing with other people

Admiral Law can only take instructions directly from our clients, unless our client lacks legal capacity.

Our regulator requires us to take instructions from our clients and not from anyone else. The only exception to this is where our client does not have legal capacity. In these circumstances, we may be able to appoint a formal Litigation Friend for our client, and we will take our instructions from, and share information with, them. This will happen in the following circumstances:

  • Where our client is a child; or
  • Where our client is an adult, but lacks legal capacity.

The Litigation Friend:

  • Will have access to all documentation, information and personal/sensitive information relating to our client;
  • May provide us with information about our client;
  • Can provide us with instructions as long as those instructions are in the best interests of our client; and
  • Can cancel instructions to us.

Request your information

You do have the right to access the data that we hold about you.

How to make a Subject Access Request (SAR)

Please write to:

The Data Protection Officer
Subject Access Request
Admiral Law Limited
P.O. Box 3151

Please provide:

  1. Your name, address, case reference and details of what information you would like;
  2. Identification documents: one which shows your name and signature (e.g. a copy of your passport) and one which shows your name and address (e.g. a copy of a recent bill or bank statement or other official document). We will accept just one identification document if it shows your name, address and signature such as a copy of your driving licence.

Please note that if your SAR involves personal data of other people or you are making a request on behalf of another (such as a parent on behalf of their child), we will need identification from these individuals, as well as a signed letter of authority from them confirming that they are happy for you to make that request on their behalf and for us to release their data to you.

Once we have received your written request and identification documents we will have 30 calendar days to fulfill your request.

Please note that in the case of complex requests for copies of data we are entitled to charge a fee; the level of that fee will be confirmed in appropriate cases and the 30 day time limit for provision of the data will commence upon receipt of payment by us.

Your other rights as a data subject, which include, where applicable:

  • The right to be informed about our processing of your personal data;
  • The right to have your personal data corrected if it is inaccurate, and to have incomplete personal data completed;
  • The right to object to the processing of your personal data;
  • The right to have your personal data erased ("right to be forgotten"); and
  • The right to move, copy, or transfer your personal data ("data portability").

For more details on these rights and how to exercise them, please contact the Data Protection Officer using the contact details provided above.

If you have any complaints relating to the processing of your personal data, you also have the right to complain to the relevant Supervisory Authority. In the UK, this is the Information Commissioner’s Office (ICO). They can be contacted at:
Information Commissioner’s Office
Wycliffe House
Water Lane
SK9 5AF.

Information Security

Please be aware that communications over the internet, such as emails, are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered – this is the nature of the internet. We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.

Additionally, you can protect your system by installing anti-virus and running scans as recommended by the vendor. You should also run any security updates/patches you receive for your system form the supplier.

Never respond to unsolicited emails from unfamiliar sources. Such emails may be fraudulent and attempt to get you to provide your personal details or payment information.

Changes to this policy

This privacy policy was last updated on 5th November 2019 We review this policy regularly. We reserve the right to make changes to this policy and you will be notified of any changes when you next visit our website.