Make a claim Client login

Making a Claim

At first, making a claim may seem daunting. It may seem like an over complicated task with many different avenues. Our claims process is straightforward and designed to give our clients a simple experience and clear understanding of how their claim will progress.

Make a claim

1. Start a claim


Our New Client Unit will contact you to confirm all the details of your claim such as; your contact details, details of the accident circumstance, any injuries and financial losses you have suffered following the accident.

2. Treatment


If you have been injured, we will help you access the treatment you need. Common treatments for whiplash injuries include medication such as painkillers or physiotherapy.

3. Evidence gathering


We will arrange for an independent medical expert to provide a report on your injuries. We will also ask you for the details of financial losses you have suffered as a result of the accident and for evidence of each loss. You will be able to upload details of these and supporting documents on your online client account!

4. Compensation


Once we have completed gathering the evidence for your claim, we will advise you what level of compensation your should receive for your injuries, financial losses and any treatment or care you need. We will submit the details to the compensating insurer. Your compensation will either be agreed with the insurer or decided by the court. The vast majority of cases are settled without the need to go to court but if you do need to go to court our specialist team will be there to support you every step of the way.

5. Time limits for making a claim


You have 3 years to make a claim for injury (and 6 years for financial losses). If your injuries take longer to resolve, then we will ensure that your interests are protected. This means ensuring that the relevant court papers are issued at court in time. Exceptions to this are:

  • Minors: If a child is making or claim they will have until their 21st birthday to bring a claim.
  • Mental Capacity: If someone lacks mental capacity there is no time limit for bringing a claim.
  • Deceased: If someone is fatally injured, the family has 3 years from the date their beloved one died.

6. Legal costs


If you have legal expenses insurance, you will not have to pay anything to make your claim. If you have entered into a Conditional Fee Arrangement with us a portion of your compensation will cover our fees.

Make a Claim

If you wish to discuss an incident, or you need to report a claim, our expert and friendly team are ready to help. It’s important you contact us as soon as possible so we can explain your legal options and next steps.

Making or enquiring into making a claim is simple, you can choose to complete the online form below or request a call back for your free no obligation consultation.

Make a claim

Find out how we can help


Email us

For general enquiries, please email enquiries@admirallaw.co.uk.
Please add your reference to the email subject if you have one.

Call us

If you are already a client, your case handler’s direct telephone number will be listed on all correspondence from us. If you cannot trace this, our contact details are as follows:

Phone
0344 251 0075

Fax
02920 329 364

Opening hours
Our New Business Team is available to discuss new claims or assist with general enquiries:

Mon to Fri: 9am - 8pm
Sat: 9am - 5pm
Sun: 10am - 4pm

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Write to us

For post and other correspondence, please write to:

Admiral Law Limited
PO Box 3151
Bristol,
BS1 9GS.

Our location

Our offices can be found at:

Admiral House Newport
Floor 6,
Admiral House,
Queensway,
Newport, 
Gwent, 
NP20 4AG.

Capital Quarter No3
Floors 3 & 4,
Herbert Street
Cardiff,
CF10 4BZ.

Admiral Group

Admiral Group is the parent company of Admiral Law. Admiral Group was established in 1993 and has grown into one of the largest car insurance providers in the UK.

The Admiral Group