Your questions, answered

In this section, you'll find Frequently Asked Questions about us and our practices.

I've registered my claim with you but I haven't heard from you for a while, what's happening?

Once we submit your claim, the other driver’s insurance company has three weeks to review the case and decide whether they wish to accept liability for the accident or dispute it.

During this period there is little that we can do to progress your claim, but it's important that you continue with your rehabilitation and keep a record of any financial losses that you have incurred.

Once the other driver’s insurance company has made a decision your case handler will make contact and inform you of the next steps. This usually takes three to four weeks.

The progress of your claim can be tracked on your client extra account.

Why do you need my National Insurance number?

Both us and the other driver’s insurance company need this to help verify your identity. It will also be used by the other driver’s insurers to help locate any charges that they may be liable for in respect of hospital attendances that you have made.

Unfortunately, we can't submit your claim without your national insurance number.

How long will my claim take to settle?

Just like our clients, every claim is different and time scales vary from case to case. On average our cases take between five and nine months to settle but some cases can settle outside of this timescale. Your case handler will keep you updated with anticipated settlement times throughout the life of your claim with us.

Are you part of Admiral Group?

Admiral Law is a joint venture between Admiral Group plc and Lyons Davidson Solicitors. While we are part owned by Admiral we are a separate business and are separately regulated in our own right by the Solicitors Regulatory Authority.

If we are speaking to you, you will have consented for Admiral to pass your details to us so we can assist you after incident.

Our systems are separate from Admiral but we will communicate with them to ensure that your claim progresses smoothly at all times.

We will at all times act in your best interests, our separation from Admiral allows us to always ensure that your case remains our priority.

Who are TICCS and why are they contacting me?

The Injury Care Clinics are our rehabilitation partners. Admiral may have instructed them to assist you with your recovery if you were injured as a result of the accident you were involved in. They offer a wide variety of rehabilitation services which are offered to help you get back on your feet as soon as possible, more information about the services they offer can be found here.

Who are the medical agency and why do I have to have a medical examination?

The medical agency arrange for a medical expert to see you, who will need to examine you to help us and the other driver’s insurance company verify the nature and extent of your injuries.

Attending the medical examination is a crucial stage of your claim; the report produced by the doctor will allow us to ensure that we value your claim accurately and will also help us to ensure that any on-going injuries are treated correctly.

Your claim cannot proceed until this examination is attended.

Once we have instructed the agency, they will write to you and inform you of the time and location of your appointment.

I can't attend my medical examination, what do I do?

That’s not a problem just contact the agency to arrange a new appointment using the link below. You must inform the agency if you are unable to attend you appointment as failure to do so may result in you being charged for non-attendance.

Capita Healthcare website

Why do I need to attend a second medical examination?

Sometimes, you may be asked to attend a second medical examination, this will usually take place if your injuries have not recovered as anticipated or if you require the attention of medical experts in different areas to comment on different types of injuries that you may have sustained.

What financial losses can I claim for?

You can claim for any financial losses that you have reasonably incurred as a result of the accident. These can be incidental expenses, such as travel costs, the cost of medication and damaged property. They can also be on-going losses, such as any costs associated with your care, any loss of earnings that you may have suffered and also the cost of your rehabilitation.

This list is not exhaustive and you will only be able to claim for items where evidence is available.

We will advise you on what you can and can't claim for in more detail during the life of your case with us.

Admiral Law Limited is a company registered in England & Wales with company number 08023665, whose registered office is 9th Floor, Brunel House, 2 Fitzalan Road, Cardiff, CF24 0EB. Admiral Law Limited is authorised and regulated by the Solicitors Regulation Authority registered number 596862. A list of directors is available for inspection at the registered office. Admiral Law, EUI Law, Diamond Law, Elephant Law and BDE Law are trading names of Admiral Law Limited. VAT No. 742 2006 76. All telephone calls are recorded for quality and monitoring purposes.