I've registered my claim with you but I haven't heard from you for a while, what's happening?
Once we submit your claim, the other driver’s insurance company has three weeks to review the case and decide whether they wish to accept liability for the accident or dispute it.
During this period there is little that we can do to progress your claim, but it's important that you continue with your rehabilitation and keep a record of any financial losses that you have incurred.
Once the other driver’s insurance company has made a decision your case handler will make contact and inform you of the next steps. This usually takes three to four weeks.
The progress of your claim can be tracked on your client extra account.