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Client Information Guide

We appreciate that being involved in a road traffic accident can have a dramatic effect. Our aim is to ensure that making a claim following such an accident as simple and as easy as possible.

Click below to view our Client Information Guide PDF. This has been specially prepared to take you through the process in an easy-to-understand way.

The guide explains:

  • Getting the right treatment
  • The claims valuation process
  • How we keep your information safe
  • Claims Process Overview
  • Our Service Standards

The answers to a lot of the questions you may have will be within the guide and it is a useful point of reference as we help you with your claim.

However, if there's something you would like to discuss with us which isn't in the guide, just contact us so we can assist further.

If using a PC, you may need Adobe Acrobat Reader to view the Client Information Guide.

Client Information Guide