You acknowledge that by providing your personal data to us, you consent to its processing in the manners outlined below. When providing personal data about others, you confirm that you have the consent of these individuals to supply their personal data. We are unable to offer you any services unless you provide explicit consent for the collection and use of sensitive persona data as defined in the Data Protection Act 1998.
- Who we are
Admiral Law is the trading name of the data controller Admiral Law Limited, a company registered in England & Wales (company no. 08023665). Admiral Law Limited is authorised and regulated by the Solicitors Regulation Authority (registration no. 596862).
The SRA Code of Conduct and professional rules to which we are required to adhere are available via the SRA website: www.sra.org.uk.
- Data Collection
We collect personal data and sensitive personal data as part of providing services to you. We may also monitor or record calls, emails, SMS messages or other communications in accordance with UK law.
Types of data we may collect
Examples of personal data we may collect include:
- Name and address, date of birth and gender
- Telephone numbers and email address
- Lifestyle and other information.
Sensitive personal data
Examples of personal sensitive data we may collect include:
- Medical history
- Claims history.
- Call recording and monitoring
We monitor or record calls, emails, SMS messages or other communications for:
- Business purposes such as quality control and training
- Processing necessary for entering into or performance of a contract
- Prevention of unauthorised use of our telecommunication systems and websites
- Ensuring effective systems operation
- Meeting legal obligations
- Protecting your vital interests
- Prevention or detection of crime
- For the legitimate interests of the data controller.
- When data is collected
We will collect your personal data when:
- You ask your insurer to pass your details to us
- You instruct us to provide you with our services
- You make client enquiries
- You register for information or other services
- You respond to communications or surveys
- We require additional information from you for validation purposes.
We will collect your sensitive data when:
- We receive medical reports or records as part of your claim
- We undertake industry required searches regarding your claims history.
- How your data is used
We will use your data for:
- Administering and handling your case/claim
- Fraud prevention and detection
- Verifying your identity when required
- Undertaking market research and statistical purposes
- Keeping you informed about promotions and new developments by email, telephone or post
- For assessment and analysis to enable us to review, develop and improve the services which we offer and to enable us to provide you and other clients with relevant information through our marketing programme.
- Dealing with other people
Admiral Law can only take instructions directly from our clients, unless our client lacks legal capacity.
Our regulator requires us to take instructions from our clients and not from other parties. The only exception to this is where our client does not have legal capacity. In these circumstances we may be able to appoint a formal Litigation Friend for our client from whom we take instructions. This would apply in the following circumstances:
- Where our client is a child;
- Where our client is an adult but lacks legal capacity.
The Litigation Friend:
- Will have access to all documentation, information and personal data relating to our client
- Can provide us with instructions as long as those instructions are in the best interests of the client
- Can cancel instructions to us.
- Case process
To ensure an efficient and speedy progress of your case we will take instructions from you or a Litigation Friend where appointed.
If you give us data about another person, in doing so you confirm that they have given you permission to provide it to us to be able to process their personal data (including any sensitive personal data) and also that you have told them who we are and what we will use their data for, as set out in this policy.
From time to time we may provide your information to our marketing or IT providers for research and analysis purposes so that we can monitor and improve the services we provide. We may occasionally contact you by post, email or telephone to ask you for your feedback and comments on our services.
We operate a system to ensure that all client feedback is dealt with fairly and consistently and is properly recorded. If you think that our service could be improved or would like to provide any additional comments, please contact us.
We will not sell, distribute or lease your Personal Data to third parties, except with your permission or as required by law.
Please note: Our Marketing and IT facilities are outsourced, but our providers will keep data confidential.
- Our technology
Managing, Disabling and Enabling Cookies
You have the ability to accept or decline cookies from any website by modifying the settings in your browser. If you wish to restrict or block the cookies which are set by our website, you can do this through your browser settings. For information about how to manage and disable cookies you can use the “help” function within your browser or please visit www.aboutcookies.org or www.allaboutcookies.org. However, please note that by deleting or disabling cookies this could affect the functionality of our website and you may not be able to access certain areas or features of our site.
- Who has access to your data
Apart from ourselves, other companies that may have access to your data include:
- Companies whose involvement is necessary to deliver the products and services bought by you. For example, our post room is based within the offices of our sister company, Lyons Davidson Limited, we may disclose your personal data to a medico-legal agency to arrange for you to be medically examined for the purposes of proving your claim, and we may need to instruct an advocate to advise upon or present your case at Court. It may also be necessary for us to pass your personal data to the organisation from whom you have ordered any ancillary products or services, such as a legal expenses insurance policy. At all times, Admiral Law Limited will remain the data controller unless we inform you otherwise
- In the event that we undergo re-organisation or are sold to a third party, in which case you agree that any personal data we hold about you may be transferred to that re-organised entity or third party.
- Request your data
You have the right to access the data we hold about you under Section 7 of the Data Protection Act 1998.
How to make a Subject Access Request
The Data Protection Officer (COLP)
Subject Access Request
Admiral Law Limited
P.O. Box 3151
1. Your name, address, case reference and what information you would like;
2. Identification documents: one which shows your name and signature (e.g. a copy of your passport) and one which shows your name and address (e.g. a copy of a recent bill or bank statement or other official document). We will accept just one identification document if it shows your name, address and signature such as a copy of your driving licence.
3. A cheque or postal order made payable to “Admiral Law Limited” for £10.00 (in accordance with the Data Protection Act 1998 we are entitled to charge a fee of £10.00 to cover the administration costs of this request).
Please note that if your SAR involves personal data of other people or you are making a request on behalf of another (such as a parent on behalf of their child), we will need identification from these individuals, as well as a signed letter of authority from them confirming that they are happy for you to make that request on their behalf and for us to release their data to you.
Once we have received your written request, identification documents and fee we will have 40 calendar days to fulfill your request.
- Confidentiality and disclosure of your data
We will endeavour to treat your personal and sensitive data as private and confidential. From time to time we will employ agents and subcontractors to process your personal and sensitive data on our behalf. The same duty of confidentiality and security will apply to them and all processing will be carried out under our instruction.
We would like to bring to your attention our obligations to disclose data in the following four exceptional cases permitted by law, and the other situations set out below. These are:
- Where we are legally compelled to do so
- Where there is a duty to the public to disclose
- Where disclosure is required to protect our interest
- Where disclosure is made at your request or with your consent.
If you instruct us to pursue a claim on your behalf then we will need to disclose data to any other party involved in that claim. This may include:
- Third parties involved with the claim, their insurer, solicitor or representative
- Medical teams, the police or other investigators.
If you make a complaint about the service we have provided, we may be obliged to forward details about your complaint, including your personal data, to the relevant ombudsman. You can be assured that they are similarly obliged to adhere to the Data Protection Act and keep your personal data strictly confidential.
- Information Security
Please be aware that communications over the internet, such as emails, are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered – this is the nature of the internet. We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.
Additionally, you can protect your system by installing anti-virus and running scans as recommended by the vendor. You should also run any security updates/patches you receive for your system form the supplier.
Never respond to unsolicited emails from unfamiliar sources. Such emails may be fraudulent and attempt to get you to provide your personal details or payment information.
- Changes to this policy
From time to time we may need to change the way we use your personal data. Where we believe you may not reasonably expect such a change we will write to you. When we do so, you will have 60 days to object to the change but if we do not hear from you within that time you consent to that change.