Important information

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

The service we will provide

Admiral Law is an independent legal practice who will assist you in pursuing your personal injury or uninsured loss claim against a third party.

How can you contact us?

Our telephone number is 0344 251 0075 and our fax number is 02920 329 364. We can be contacted on email at  

Should you wish to write us a letter our postal address is Admiral Law, PO Box 3151, Bristol, BS1 9GS.

Our physical offices are based on Floor 9, Brunel House, Fitzalan Road, Cardiff, CF24 0EB.

Our Fees, including additional charges

If you have the benefit of legal cover with your motor insurance, then the Motor Legal Protection Policy will provide cover for our fees in accordance with its terms and conditions and Collective Conditional Fee Agreement (CCFA).

If your claim is being pursued under a Conditional Fee Agreement then we may recommend that you take out After the Event Insurance to protect you. If that is the case then you will be responsible for the cost of that insurance, which will be deducted from your compensation at the end of your claim. You will be provided with specific advice on taking out this insurance should it be necessary.

We normally work out our charges by multiplying a person’s hourly charging rate by the time they have spent on your case. However, time spent is not the only factor that we take into account.

We believe that our charges should reflect the value of our services to you, so we may take into account how complicated your case is, how urgent it is, the value, specialist skills, and the amount of responsibility we accept.

Our first letter contains Our Agreement With You and sets out the scale of charging rates for each category of lawyer who will be involved in your case. Your Case Handler will write to you setting out exactly which rate applies to each category of lawyer involved in your case.

In many road traffic accident cases a fixed costs system applies, and in these cases, even if the amount of our costs is higher than the fixed costs recovered, we will cap our costs at the fixed costs level and waive the difference. In return, you agree to us retaining the difference if our costs are lower than the fixed costs figure.

Further detail about our charges is included in our Terms of Business and Our Agreement With You, which will be sent to you with our first letter.

How long will it take?

It is not possible to be precise about how long your claim will take, as all cases are individual. However, we aim to finalise most cases within 6 to 12 months of being instructed. This timescale may be longer if, for example, your injuries do not recover, or if fault for the accident is disputed by the other side.


We expect that you will receive a comprehensive, efficient and effective service. In the unlikely event of a problem arising, or your being dissatisfied with the service provided, we have a comprehensive complaints procedure. Initially, you should raise your concerns with the person handling your case or another more senior member of the department, such as your Case Supervisor, who will try to deal with the problem promptly. Should you remain dissatisfied and wish to make a formal complaint you should contact our Compliance Officer for Legal Practice, Miss Caroline Blake. A copy of our complaints procedure is available on our website ( or can be provided upon written request. If you are still not satisfied once your complaint has been investigated and we have provided you with our final written response then you may take your complaint to the Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ. Any complaint to the Legal Ombudsman must usually be made within six months of the date of our final written response to your complaint or within six years of the act or omission about which you are complaining. The Legal Ombudsman may not consider a complaint about an invoice if you have applied to the court for an assessment. For further information you should contact the Legal Ombudsman on 0300 5550333 or by emailing Further information is also available on their website

Your right to cancel

We have told you on the telephone about your right to cancel, the cancellation form we mentioned is attached below.

Cancellation form

Code of Conduct

As a regulated legal practice Admiral Law is regulated by the Solicitors’ Regulation Authority (SRA) and we must abide by the SRA Code of Conduct. That Code of Conduct can be found at

Admiral Law Limited is a company registered in England & Wales with company number 08023665, whose registered office is 9th Floor, Brunel House, 2 Fitzalan Road, Cardiff, CF24 0EB. Admiral Law Limited is authorised and regulated by the Solicitors Regulation Authority registered number 596862. A list of directors is available for inspection at the registered office. Admiral Law is a trading name of Admiral Law Limited. VAT No. 742 2006 76. All telephone calls are recorded for quality and monitoring purposes.