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Covid 19 update

Covid 19 – Will this affect my claim?

Posted 17th March 2020
Updated 31st March 2020

The wellbeing of our clients, staff and supply partners is of utmost importance to us. We know that there is a lot of uncertainty at the moment due to the Covid 19 situation, and we understand that you may have concerns and need guidance about your claim. We will keep this page updated as necessary as matters develop.

I don’t feel well, what should I do?

If you are unwell and have possible symptoms of Covid 19, we would recommend that you follow the advice on the relevant NHS websites. You can find these here:

What’s the impact of Covid 19 on my claim?

We would like to reassure you that Admiral Law has procedures in place enabling us to continue servicing your claim, and that all our available staff are now working from home. Our procedures and systems are the same so you should experience the service already familiar to you. There may be aspects of your claim however, that need to be considered on an individual basis.

  • Medical Appointments: If you are making a claim for injury then as part of that process, you will need to be medically examined. It may be possible to be examined remotely by an expert in some relatively simple cases, but that possibility is limited by the resources that experts have, and there may be a waiting list for such examinations. If you have a face to face appointment already scheduled and have any concerns about attending, please contact the medical agency that arranged the appointment directly and talk to them about this. It will be possible to postpone the appointment to a later date if a remote examination is not possible.

  • Court Dates: The Court Services are running a heavily reduced service, and in particular hearings that require personal attendance are unlikely to take place. Where it is possible for hearings to take place either by telephone or via remote video link then this will happen. We are monitoring this situation closely and if you have a Court date that is affected your case handler will let you know as soon as possible. If you have a Court date and have any queries about that, please let your case handler know as soon as possible through the messaging service available on the online client portal.

  • Treatment: If you are receiving treatment through one of our providers for your injuries and have any concerns about continuing to attend, please contact your treatment provider to discuss this with them.

  • Contacting Us: If you have queries about your claim the best way to contact us is via the messaging service available on your online client portal.

  • Payments: We are no longer able to make payments by cheque, but can do so electronically. The best way to ensure that we can obtain your bank details securely is to sign up to our online client portal.

  • Our Client Information Guide: Some of the guidance in this pack, which is available on our website, may be affected by the current restrictions and measures being taken to tackle Covid 19. If you are unsure, please contact your case handler with any queries through the messaging service available on the online client portal.